Malaysia Airlines' Commercial Director, Dato' Rashid Khan (left), Nora Talib, Senior Commercial Manager from AeroMobile (middle) and Matthew Willsher, Chief Marketing Officer of Maxis (right), sealing the partnership. Image © Malaysia Airlines, used with permission.
Malaysia Airlines now offers a couple of service tweaks that give their passengers more power - before boarding, and while aboard. Fly with Malaysia Airlines, and you'll be able to do the following:
Make your own tweaks to your itinerary details, online. Use Malaysia Airlines' new "Manage My Booking" to adjust your travel date, time and booking class yourself, without having to go through the call center.
"Manage my Booking" will first be rolled out to passengers traveling on domestic, Singapore and Brunei routes, for tickets purchased online via Malaysia Airlines' website.
Not all alterations will be free - some may require a change fee and/or a fare difference charge. This feature will be rolled out to more destinations in the near future. Just register and log on to www.malaysiaairlines.com to manage bookings without troubles!
Say "hello" on your cellphone - while in the air! Malaysia Airlines partners with Malaysia-based Maxis Communications Berhad and UK-based AeroMobile Limited to offer in-flight mobile services such as voice calls, SMS, emails and GPRS services to Maxis post-paid customers. This service will be rolled out on the Boeing 777-200 aircraft across Europe, Australia and the Asian region including China and Japan.
The in-flight mobile system installed on these planes permit passengers to use their own dual band, tri band and quad band GSM mobile phones, including Blackberry-type devices. Calls and text messages will be coursed through a Picocell, a small cellular station on the plane. Passengers will hear an announcement after takeoff notifying them that they can activate their cell phones without worry. The service is disabled during takeoff and landing.
Rates are much steeper than on the ground, though - passengers can make and receive voice calls at MYR 15 per minute or send or receive data at MYR 100 per MB. SMSes sent are charged at MYR 3 per SMS; while receiving SMSes are free of charge. Malaysia Airlines anticipates a rate drop as the service gains ground.