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Michael Aquino

New Site Powers Up Tax-Free Shopping Experience in Changi Airport, Singapore.

By October 1, 2013

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iShopChangi Collection Centre. Image courtesy of Changi Airport Group, used with permission.

The mega-hub Changi Airport is a Singapore shopping destination in its own right; its 50,000sqm covering 350-odd retail and services stores serve up a wide range of duty-free goods to any loaded tourist lucky enough to spend a layover there. (Read about tax-free shopping in Singapore.)

With the launch of their new online shopping portal iShopChangi (www.iShopChangi.com), Changi Airport increases the convenience of the airport retail experience: departing and transiting passengers can now enjoy tax and duty-free shopping before they even set foot in the airport!

Long before they pick up their boarding pass, passengers can log onto iShopChangi, shop their hearts' content with a few clicks of the mouse, and collect their goods at Changi Airport before they board their flight.

Three types of passenger are likely to get the most out of using iShopChangi: the type-A personality who likes to plan as far ahead as possible; the time-strapped traveler who barely has enough time to make their connection; and the newbie who doesn't know what Changi has to offer them.

The site offers about 1,800 items across five categories: Beauty, Wine and Spirits, Chocolates and Delicatessen, IT and Electronics, and Timepieces. Passengers just need to select and pay for the goods they want, then collect their purchases at one go, at the iShopChangi Collection Centre in the Departure Transit Mall of each of Changi's three terminals, near the GST refund counters. The Centres are open daily from 5am to midnight. Purchases can be done from two weeks to 24 hours before one's flight.

Terminal 3 shopping promenade. Image courtesy of Changi Airport Group, used with permission.

Purchases made here enjoy added value in a number of ways. First, the 30-day money back guarantee offered by retailers at Changi Airport also applies to purchases made on iShopChangi.  In addition, members of Changi Rewards (the airport's loyalty program) earn rewards points for every dollar spent on iShopChangi, as well as enjoy exclusive members' discounts and promotions.

Transactions made on iShopChangi are also eligible for participation in Changi Airport's anchor retail promotion, the "Be a Changi Millionaire" Draw, which offers a hefty prize purse of SGD $1 million in cash. (Read about Singapore money.)

"Online shopping is now a way of life for many people," explains Ms Ivy Wong, Changi Airport Group's Senior Vice President, Airside Concessions. "As consumers' lifestyles and shopping habits have evolved with the advent of technology, we are launching iShopChangi to offer our passengers another option to shop with us."

For more information, or to get your shopping experience started, visit www.ishopchangi.com.

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